Cubic Transportation Systems (CTS) announced the opening of its new Global Operations Centre (GOC) in the U.K., which will expand and strengthen the company’s leading intelligent travel services offerings around the world.
The GOC is located in Stockton-on-Tees in northeastern U.K., an existing base of Cubic resources and infrastructure and the home of its intelligent transportation management system (ITMS) operations. The town is also near many of the U.K.’s leading, most prestigious universities, including Newcastle and Durham. This gives Cubic proximity to a vast base of potential, qualified recruits, further establishing the new operations center that will build on the company’s already impressive services footprint and help fuel future growth.
The GOC will support Cubic customers around the world on a rolling 24/7 basis, delivering Level one and Level two support. Level one will comprise central service desk operations, while Level two will involve more skilled and specialized interventions to remotely resolve issues or improve performance.
The new center utilizes Cubic’s latest innovations for providing the highest service levels in transportation, including cloud-based enterprise software, best-in-class service management tools and advanced analytics.