VANCOUVER — TransLink’s new CEO says it’s “unacceptable” disabled passengers have been unable to enter SkyTrain stations because closed fare gates are being left unattended, Vancouver Metro reported.
Attendants are meant to be present at accessible transit stations at all times to help any passengers who are unable to physically tap their Compass cards at the gate themselves, the report said.
CEO Kevin Desmond said he’s personally seen disabled gates at Waterfront and Burrard SkyTrain stations left closed and unattended; and has contacted B.C. Rapid Transit Company – which operate and staff the system – to “re-emphasize” what is expected of personnel.
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