HONOLULU — After a tumultuous year, managers of the city's Handi-Van service have reassigned the head of the operation to a lower position in what's being called a “reorganization,” Hawaii News Now reported.

John Black has been the vice president of paratransit services and in charge of the Handi-Van for four years, until last month, when he was reassigned to become its fleet safety coordinator, according to the report.

The service, which provides more than one million rides a year to Oahu's disabled population, has been plagued with problems. Last fall, complaints about busy reservation lines and late van pick-ups spiked when a new reservation system began operation. Unionized drivers got upset with management in the spring after managers barred them from handing out complaint cards to Handi-Van riders, Hawaii News Now reported.

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