OCTA began contracting bus stop maintenance in 1994.

OCTA began contracting bus stop maintenance in 1994.

Photo: OCTA

The Orange County Transportation Authority Board of Directors approved a contract to help maintain bus stops across Orange County, Calif. This ensures riders get updated, reliable route information wherever they board an OC Bus.

The OCTA board approved a $1.6 million contract with ShelterClean Services, Inc. for a three-year term beginning Dec. 1, with the option to extend the contract through 2028.

OCTA currently has 58 bus routes operating across Orange County and into neighboring counties, with a total of 5,480 bus stop locations. 

OCTA installs and maintains posts and signage identifying the route information at each stop, as well as maintaining solar lighting so the stops can be seen at night. OCTA works with individual jurisdictions to determine the most efficient placement of bus stops for the highest level of customer service.

Individual cities and the county are responsible for providing passenger amenities, such as benches, shelters, and trash receptacles, at individual stops – as well as the upkeep of those shelters. OCTA issues approximately 1,600 work orders every year for a variety of issues.

Service requests for trash removal and other shelter maintenance are coordinated with the jurisdictions responsible for the bus shelters.

The OCTA contactor performs preventative maintenance at each bus stop periodically, including cleaning, replacing and repairing OCTA-owned hardware. In addition, OCTA issues work orders for each of OCTA’s service changes, typically three each year.

The work orders vary in scope and include installing or removing bus stop signs, posts, hardware, informational materials, and route schedules. Depending on the scope of a service change, 3,000 to 4,000 informational pieces may be replaced to support a single service change.