Accessibility

NYC launches accessible taxi dispatching service

Posted on September 24, 2012

William Scalzi, president of Accessible Dispatch, the Connecticut company that will dispatch wheelchair accessible taxis in NYC (center); David Yassky, Chairman of the NYC Taxi and Limousine Commission (left); and Victor Calise, Commissioner of the Mayor’s Office for People with Disabilities (right).
William Scalzi, president of Accessible Dispatch, the Connecticut company that will dispatch wheelchair accessible taxis in NYC (center); David Yassky, Chairman of the NYC Taxi and Limousine Commission (left); and Victor Calise, Commissioner of the Mayor’s Office for People with Disabilities (right).
The New York City Taxi and Limousine Commission (TLC) launched a new program providing wheelchair-accessible taxi dispatching services to New York City residents.

Metro Taxi, a company located in West Haven, Conn., will dispatch 233 NYC accessible taxicabs to locations within Manhattan. Accessible Dispatch is a centralized service providing on-demand transportation 24/7, 365 days a year with no advance reservations necessary.

Key points of the service include:

  • Wheelchair-accessible taxis will respond to trips originating in Manhattan and ending anywhere in the five boroughs, Westchester and Nassau counties and the three regional airports.
  • Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.
  • Accessible vehicles in the NYC fleet include rear and side entry minivans.
  • When offered a trip, the taxi driver must accept it within two minutes and proceed directly to the pick-up location.
  • Accessible Dispatch will pay drivers directly for the “deadhead,” or travel time, portion of their trips en route to scheduled pick-ups. These costs are funded through a fee paid by all New York City taxi medallion owners.
  • All drivers who operate a wheelchair-accessible taxicab have been or will be trained in wheelchair assistance, boarding and de-boarding protocols, disability awareness and passenger sensitivity.

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