Accessibility

LIRR launches new service for people with mobility issues

Posted on July 25, 2018

MTA Long Island Rail Road President Phillip Eng announced the launch of a new service — LIRR Care — that will serve as a customer assistance program for those with mobility issues who need an extra helping hand to navigate the railroad system.

This on-call service is available 24-hours a day, seven-days a week, including holidays, to help customers with mobility limitations that require assistance to board and/or exit from a LIRR train. The service is available to, but not limited to, customers who use a wheeled mobility device.

LIRR Care is an expansion of LIRR’s previous Call Ahead program, where customers were asked to call three hours in advance of their rides between the hours of 6 a.m. and 10 p.m.

Now, the extended, round-the-clock hours are available by using the agency’s new, easy-to-remember phone number — 718-LIRR-CARE — for access to trains throughout the LIRR system. Calls to this number will be answered by the railroad's Customer Service Center, where employees will help coordinate assistance with appropriate personnel aboard trains, or at stations. The agency is asking that customers call at least two hours in advance of their trip.

Adding to this service, from 6 a.m. to 10 p.m. each day, LIRR Customer Service Ambassadors will be stationed at LIRR's main terminals — at its Customer Service Desk at Penn Station in Manhattan, and its Ticket Offices at Atlantic Terminal in Brooklyn, and Jamaica Station in Queens — where customers can request assistance in person, just 15 minutes prior to a train departure.

These Ambassadors — who are identifiable by the orange vests they wear — will assist with station-to-station coordination with train crews. They will escort the passenger to an elevator, if necessary, and to the track level, where they will be met by a conductor on the train who will assist with a bridge plate, to help them onto the train. At the passenger's destination, the train's conductor will again assist with a bridge plate to ensure they disembark safely.

As part of LIRR Forward, Eng's working philosophy to improve the commuting experience by hardening LIRR infrastructure and revamping customer communication, this enhanced program was developed by a team of railroad employees across several departments, which consulted LIRR customers in the disability community.

View comments or post a comment on this story. (0 Comments)

More News

MBTA teaming with TNCs to support more wheelchair-accessible vehicles

Companies, like Uber and Lyft, will receive a subsidy on a per-hour basis for every hour that wheelchair-accessible vehicles are available for use.

JTA launching on-demand paratransit system

Connexion Plus will offer customers with disabilities who are unable to use the regular fixed-bus routes.

TheRide introduces Q'Straint wheelchair securement system

The new wheelchair securement stations are made possible because TheRide was awarded $187,000 of grant funds.

New York MTA offers enhanced paratransit program services

Expands use of online and app booking option, improved driver training for more drivers, and more door-to-door service.

San Mateo County launches new resource center for seniors, ADA riders

The resource center is a one-stop shop providing customers with free mobility assessment services either over the phone or online.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation