Ben Whitaker is head of innovation for Masabi.
COVID-19 has made it clear that handling cash and touching equipment — like turnstiles or fare vending machines — to board, could make transit less attractive through the risk of infection.
Is this the beginning of the end for design-build procurements, and will Mobility as a Service move away from city mega-apps?
Would you buy cash-handling services and dictate to the security firm what type of armored truck and cash counters to use? By the same logic, why would you buy an innovative transit product or platform and mandate how the vendor designs the technology? You likely would not — and why would you?
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