Patrick Mungovan is VP, leads strategy efforts for Oracle’s North America government, education, and healthcare sales unit.
Digital Engagement: The New Journey for Transit Agencies
A transit authority’s website, contact center tools and social media are all critical touch points for customers as they engage with transit agencies. At this stage in the relationship, the focus should be on informing and educating prospective customers so they have the incentive to provide their demographic information (e.g. email address, cell phone number, social media contact, etc.).