Katia began her career as a human resources professional in the banking industry, providing her a wealth of experience in financial compliance, personnel onboarding, people management, and business communications. As a customer success manager, Katia’s focus is on maximizing the utilization of the Qtrac platform while ensuring customer satisfaction and retention. Through her development of key performance indicators, she has successfully improved Qtrac’s customer service metrics and overall adoption. Katia’s consultative approach ensures each of her customers “progress to success.”
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