Katia began her career as a human resources professional in the banking industry, providing her a wealth of experience in financial compliance, personnel onboarding, people management, and business communications. As a customer success manager, Katia’s focus is on maximizing the utilization of the Qtrac platform while ensuring customer satisfaction and retention. Through her development of key performance indicators, she has successfully improved Qtrac’s customer service metrics and overall adoption. Katia’s consultative approach ensures each of her customers “progress to success.”
Virtual & Physical Queuing = Improved Waiting Experience for Mass Transit Passengers
If building operations managers of train stations, bus terminals, and intermodal stations want to really make a great impression, one of the best solutions to improve the passenger waiting experience is to use a virtual queue management system in conjunction with physical queuing.