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Can Courtesy Campaigns Curb the 'Trashing' of Transit?

Chicago Transit Authority

It drives me nuts when people litter. One of my biggest pet peeves is when people throw trash out of their car windows while they’re driving. I’m always tempted to honk my horn when I see drivers slyly ditching cigarette butts through their open window. Listen up, people. We see you!

Blog Post

How transit agencies can manage the 'blizzard' of negativity on Twitter

How transit agencies can manage the 'blizzard' of negativity on Twitter

Agencies that use Twitter to respond to users’ complaints or answer questions get more positive Twitter reaction and more civil discourse online, according to Lisa Schweitzer the author of a recent study analyzing tweets of public transit agencies. “It’s about the marketing potential of social media — a lot of public transit agencies are simply tweeting their problems to the world by blasting out late service announcements. That’s not a good use of Twitter,” she says. “Transit agencies can influence the tone of the discussion by interacting with patrons online,” Schweitzer explains. “It gives people something to respond to, and it reminds people that somebody is listening.”

Blog Post

8 Resolutions to Help Better Your Bus Business

Flickr photo by t23e

Usually by early January, I will hopefully have taken down the last of our holiday decorations and eaten or given away the remaining sweets that have become a part of my regular diet during the month of December. Then, of course like most people, I’ll think about ways I want to improve myself for the coming year. Whether it be exercising more (walking from the parking lot to my office doesn’t count), eating less ice cream or managing my email better. The latter practice alone would help improve my efficiency at work immensely. I’m sure you probably feel the same way.

Blog Post

Dual roles in transit: Other duties as assigned

Many of us often have to wear different hats in our jobs. One school transportation director may become a crossing guard for a day. Another may manage building services over the summer. What about in the world of public transit?

Blog Post

Reports can only help public transit's case

A new National Resources Defense Council (NRDC) study solidifies what the American Public Transportation Association’s (APTA) Transit Savings Report has been telling us for years now: riding public transportation can save users money.