Bus

DCTA launches customer communication app

Posted on April 10, 2012

With the launch of the GO Request mobile application, customers can report concerns and safety issues along Texas-based Denton County Transportation Authority (DCTA) routes using iPhone or Android smart phones.

Smart phone users simply open the application, select an issue, take a picture and tap “submit” — the application picks up the exact location and sends the issue directly to the agency staff member responsible for addressing the issue.

“Our passengers told us they wanted convenient tools to communicate with DCTA,” noted DCTA President Jim Cline. “This technology responds to that request and allows us to more efficiently and effectively serve our customers.”

The GPS and camera features built into the iPhone and Android smart phones make it simple for passengers to alert DCTA officials about a variety of issues around the clock while the passengers are on the go. Passengers will know their issue went to the right person without ever going to an office or sitting down at a computer and they can also receive status updates on their submittals. This efficiency allows DCTA to improve the passenger experience while saving the agency staff time and money.

The smart phone application is the latest enhancement to the agency’s commitment to improving the passenger experience. The citizen relationship management solution is hosted by Government Outreach Inc.

View comments or post a comment on this story. (0 Comments)

More News

Santa Barbara switches bus fleet to renewable diesel

Different from biodiesel, the fuel is refined from a mix of more than 10 different wastes and residues and various vegetable oils.

Biz News: Proterra and MCI deliver vehicles

Calif.'s Royal Coach celebrates its 60th anniversary with a new J4500, while Proterra lands first N.M. electric bus contract.

FTA awards $423M in bus and bus facilities grants

In Fiscal Year 2019, FTA has made available more than $12 billion in funding.

ElDorado launches 2 new buses, updates model for 2020

New offerings will be built on Ford Transit and F550 chassis.

Biz News: MCI, BYD deliver buses, Byk-Rak signs distribution deal

Vehicle deliveries in Nashville and Colombia, as well as the addition of a new bike rack, highlight the week. 

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation