Topic : communication

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Motorcoach driver recruitment tips for today's transportation space

Management & Operations| March 16, 2020

The only way to attain consistent, quality employees and company growth is to get drivers in the seat, faster and more efficiently.

Whack-a-mole is a lousy crisis strategy

| March 5, 2020

The response to the ongoing coronavirus outbreak seems a bit whack-a-mole. It’s hard to see the strategy through the chaos because all you’re doing is reacting.

Management & Operations| January 17, 2020

[Video] How BART is using social media to connect with riders

Learn how rail network is using technology and social media to engage with the public and improve the BART experience.

Management & Operations| December 30, 2019

Denver RTD rider alerts provide passengers with real-time info

Because the system is tied to RTD’s data feed, employees no longer have to manually research routes and write alerts from scratch.

Mobility| September 28, 2017

Smart Cities: Critical Opportunities for Transit Agencies

Improvements in communication and information technologies are especially valuable to public transportation agencies, which are frequently charged with optimizing a complex system with competing needs.

Management & Operations| August 22, 2017

Best Practices for Long-Term Transit Project Communication

If well managed, the political, public and stakeholder engagement process — where all of the key people involved are vested in the vision and goals of the project — can form the groundwork for timely project delivery.

March 15, 2017

The Challenge of Reporting Near-Miss Bus Operation Incidents

Nobody questions the value of reviewing vehicle “near-miss” incidents; however, there are plenty of skeptics out there harboring doubts that bus operators will actually report themselves committing unsafe acts. Often, when the subject of self-reporting is being discussed, it is greeted by swells of suppressed laughter by those familiar with human nature.

June 8, 2016

4 Things Every Transit Leader Should Know About Their Front Line

Lao Tzu, the famous tactician and the author of "The Art of War," wrote “To lead people, walk beside them.” As leaders, we sometimes forget to step outside of our own job duties to understand the unique needs and perspective of our workforce. With the many vital roles we play each day to keep our companies running, we may think our time is too scarce to walk beside our most entry level workers. It's a belief that has resulted in many organizations’ lowered morale and catastrophic financial losses.

April 6, 2016

Training Bus Chatter: Keep it Performance Focused with New Candidates

As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.

March 9, 2016

Focus on Coaching to Raise Driver Training Effectiveness

Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.

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