Topic : customer experience

1 - 2 of 2

MBTA's Levy discusses agency's customer-centric focus

Management & Operations| November 11, 2019

Prior to joining the MBTA last year, Levy served as chief marking officer for the Massachusetts Port Authority, where she headed up a 10-person department at the $800 million agency.

How can transit enhance the customer experience?

Management & Operations| October 22, 2019

Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.

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