Topic : customer experience

1 - 5 of 5

CTA to pilot all-door boarding on two bus routes

Bus| February 24, 2020

Has the potential to reduce boarding times by as much as 50% and improve the overall customer experience.

MARTA names chief customer experience officer, forms rider council

Management & Operations| February 14, 2020

Rhonda Allen has worked closely with all departments across the authority, most recently coordinating plans for Super Bowl LIII.

January 14, 2020

Understanding how customers feel about paratransit will help us fix it

Virtually every transit agency has a few angry customers, and I used to be one. I depended on transit and when it failed, it was maddening.

Management & Operations| December 16, 2019

How can transit enhance the customer experience?

Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.

Management & Operations| November 11, 2019

MBTA's Levy discusses agency's customer-centric focus

Prior to joining the MBTA last year, Levy served as chief marking officer for the Massachusetts Port Authority, where she headed up a 10-person department at the $800 million agency.

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