Topic : customer service

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WMATA, carriers expand wireless service on rail lines

Rail| December 11, 2019

Service is now available for the entire length of the Green Line and most of the Yellow Line.

MV lands Sun Metro paratransit contract

Accessibility| November 12, 2019

The company will be responsible for operations, maintenance, reservations, customer service, and rider eligibility certification within the LIFT system.

Management & Operations| November 11, 2019

MBTA's Levy discusses agency's customer-centric focus

Prior to joining the MBTA last year, Levy served as chief marking officer for the Massachusetts Port Authority, where she headed up a 10-person department at the $800 million agency.

Management & Operations| October 29, 2019

NY MTA issues RFP to move forward on reorganization plan

Invites vendors with specific expertise in four major categories including, police/safety, and construction/development, to submit bids.

Accessibility| October 25, 2019

10 steps for transit agencies starting travel training programs

Programs help build confidence and independence, and improve access to the community, and health and wellness opportunities.

Management & Operations| October 22, 2019

How can transit enhance the customer experience?

Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.

Management & Operations| September 9, 2019

CTA debuts buttons to help pregnant riders to find a seat

As part of the "Baby on Board!" pilot program, the free buttons are available through a variety of channels, including online ordering.

Rail| August 13, 2019

LIRR unveils first customer lactation pod at Penn Station

The first public lactation pod in the MTA system was installed this week near the start of National Breastfeeding Awareness Month.

Security and Safety | August 2, 2019

Valley Metro's new 'Customer Experience' staff to assist riders, security

The coordinators will be located at the system’s busiest stations and support special events served by light rail.

Management & Operations| August 1, 2019

Rider survey finds customer satisfaction with DCTA services, staff

The agency received a total of 2,629 responses, which is equal to 20% of the average daily ridership for April 2019. 

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