Topic : customer service

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Keolis to operate RTC of Washoe County's bus services

Management & Operations| April 17, 2019

The fixed-route bus network serves over seven million annual passengers, including over 20,000-weekday riders.

MBTA adopts new fare structure

Management & Operations| March 13, 2019

The overall system-wide average increase is approximately 5.8%.

Motorcoach| February 25, 2019

Jefferson Lines 'Listens to Customers' Needs'

Celebrating its 100th Anniversary in 2019, the Minneapolis-based operator was recently named METRO’s Innovative Operator
of the Year Award.

Bus| February 14, 2019

Complete Coach Works launches new website

The new website gives users a seamless transition from desktop to mobile browsing.

Motorcoach| January 28, 2019

Jefferson Lines named METRO's Innovative Operator of the Year

President Steve Woelfel received the award during Monday’s Operator Breakfast at ABA Marketplace in Louisville, Kentucky.

Accessibility| January 15, 2019

New dispatch system gives 'ready window' to UTA paratransit users

This new program eliminates the guesswork for riders, allowing them to walk outside right as the bus arrives.

Management & Operations| January 4, 2019

Jones promoted to Cincinnatti Metro VP of external affairs

Will oversee marketing and communications, customer relations, sales, external affairs, and government relations activities.

Technology| December 3, 2018

Intersection to equip NJ TRANSIT with next-gen displays, info kiosks

Will give riders greater access to real-time transit updates, local information, wayfinding, and other useful content.

Mobility| November 18, 2018

Canadian town transforms fixed-route bus fleet to on-demand service

In September, the City of Belleville, Ontario started operating a new service, in partnership with Toronto-based technology company Pantonium.

Management & Operations| November 16, 2018

Sound Transit website revamped with the customer focus

New design offers improved mobile access, bolder visuals and speedy navigation.

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