Topic : customer service

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What transit must overcome to enhance the customer experience

Management & Operations| October 22, 2019

New technologies are squeezing agencies by simultaneously creating new forms of competition and heightening consumer expectations.

CTA debuts buttons to help pregnant riders to find a seat

Management & Operations| September 9, 2019

As part of the "Baby on Board!" pilot program, the free buttons are available through a variety of channels, including online ordering.

Rail| August 13, 2019

LIRR unveils first customer lactation pod at Penn Station

The first public lactation pod in the MTA system was installed this week near the start of National Breastfeeding Awareness Month.

Security and Safety | August 2, 2019

Valley Metro's new 'Customer Experience' staff to assist riders, security

The coordinators will be located at the system’s busiest stations and support special events served by light rail.

Management & Operations| August 1, 2019

Rider survey finds customer satisfaction with DCTA services, staff

The agency received a total of 2,629 responses, which is equal to 20% of the average daily ridership for April 2019. 

Management & Operations| June 13, 2019

MCI names new VP, regional sales, for Eastern Canada

Jean-Philippe "JP" Nadeau joins MCI following a 10-year career in commercial bus sales.

Management & Operations| June 6, 2019

TransLink names new president/GM for BC Rapid Transit

Michel Ladrak currently serves as managing director for Auckland Transit Metro Rail, managed by Transdev.

Management & Operations| June 6, 2019

Transdev's Foothill Transit contracts for bus ops, transit stores renewed

The contractor has provided Transit Store Operations and Bus Stop Maintenance services for the past 30 years.

Accessibility| May 28, 2019

MV Transportation lands 5-year King County Metro paratransit contract

The contract incorporates feedback from customers, caregivers, stakeholders, and community organizations.

Motorcoach| May 7, 2019

How Operators Can Better Recruit, Retain Drivers

As the industry continues to struggle to identify and keep qualified drivers onboard, retaining the drivers that are already at an operation could often be an overlooked remedy.   

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