Topic : customer service

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How are agencies making service changes in the wake of coronavirus?

| March 25, 2020

Today everything is changing and this requires the industry and the tools it uses to be much more agile.

MARTA appoints second-in-command for bus, rail operations

Management & Operations| February 24, 2020

Santiago Osorio will serve as deputy chief, bus operations, while George Wright was promoted to deputy chief, rail operations.

Management & Operations| February 21, 2020

Best and worst cities for commuting on public transportation

The No. 1 ranked public transportation network allows riders to get nearly anywhere in the area within 30 minutes.

Rail| February 10, 2020

MBTA unveils plan to accelerate rail infrastructure projects

The projects will include additional diversions of weekend service on all rapid transit lines and several commuter rail lines.

Management & Operations| January 17, 2020

[Video] How BART is using social media to connect with riders

Learn how rail network is using technology and social media to engage with the public and improve the BART experience.

Motorcoach| January 13, 2020

Innovation, partnering push Florida fleet forward

From making trip planning easier for its customers to tying operations together as one, the company relies on tech and enhancing the customer experience.

Management & Operations| December 16, 2019

How can transit enhance the customer experience?

Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.

Rail| December 11, 2019

WMATA, carriers expand wireless service on rail lines

Service is now available for the entire length of the Green Line and most of the Yellow Line.

Accessibility| November 12, 2019

MV lands Sun Metro paratransit contract

The company will be responsible for operations, maintenance, reservations, customer service, and rider eligibility certification within the LIFT system.

Management & Operations| November 11, 2019

MBTA's Levy discusses agency's customer-centric focus

Prior to joining the MBTA last year, Levy served as chief marking officer for the Massachusetts Port Authority, where she headed up a 10-person department at the $800 million agency.

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