Topic : customer service

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MCI names new VP, regional sales, for Eastern Canada

Management & Operations| June 13, 2019

Jean-Philippe "JP" Nadeau joins MCI following a 10-year career in commercial bus sales.

TransLink names new president/GM for BC Rapid Transit

Management & Operations| June 6, 2019

Michel Ladrak currently serves as managing director for Auckland Transit Metro Rail, managed by Transdev.

Management & Operations| June 6, 2019

Transdev's Foothill Transit contracts for bus ops, transit stores renewed

The contractor has provided Transit Store Operations and Bus Stop Maintenance services for the past 30 years.

Accessibility| May 28, 2019

MV Transportation lands 5-year King County Metro paratransit contract

The contract incorporates feedback from customers, caregivers, stakeholders, and community organizations.

Motorcoach| May 7, 2019

How Operators Can Better Recruit, Retain Drivers

As the industry continues to struggle to identify and keep qualified drivers onboard, retaining the drivers that are already at an operation could often be an overlooked remedy.   

Mobility| May 7, 2019

SamTrans, Via launch new on-demand transportation service

Will use Via's algorithm to match multiple passengers headed the same way, creating a highly affordable, convenient service.

KC Metro, Sound Transit to continue integrated rail ops, maintenance

The new agreement has clearer lines of authority, cost containment, operating rules, data reporting, and other language.

Management & Operations| April 29, 2019

NJ TRANSIT creates new role to improve customer experience

Stewart Mader was named as the agency's first customer advocate & chief customer experience officer.

Management & Operations| April 17, 2019

Keolis to operate RTC of Washoe County's bus services

The fixed-route bus network serves over seven million annual passengers, including over 20,000-weekday riders.

Management & Operations| March 13, 2019

MBTA adopts new fare structure

The overall system-wide average increase is approximately 5.8%.

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