Topic : IVR

1 - 4 of 4

Fla. paratransit system adds IVR system

Accessibility| July 28, 2014
Features include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.

RouteMatch to equip Canada paratransit

Accessibility| November 12, 2012
Will improve the City's GoBus Accessible Transit operations through expanded advanced intelligent transportation technologies. Enhancements include a recently launched customer web portal and Interactive Voice Response.
Accessibility| December 21, 2011

StrataGen to provide NYCT paratransit trip planning, IVR

The new contracts significantly expand the company's successful implementation of its ADEPT intermodal trip planning application, which was initially rolled out in 2010.
Accessibility| March 23, 2011

Web Extra: Maryland launches interactive voice response option for paratransit service

In the next few months, the MTA will launch the companion piece to the IVR system — Pass Web, which will allow customers to book their trips online.

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