Topic : metrics

1 - 6 of 6

New York MTA unveils customer-focused subway performance dashboard

Management & Operations| October 3, 2017

In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.

First Transit names new chief operating officer

Management & Operations| September 25, 2017

In this newly created position, Beverly Edwards will be responsible for the direction and oversight of all transit contracting and transit management daily operations.

Technology| July 13, 2017

AlphaVu launches new metric for understanding public opinion of public transit

The National Transit LCB™ is the first in a portfolio of metrics that will be released over the summer of 2017 covering ports, airports, electricity, water, and pipeline infrastructure.

Accessibility| July 13, 2011

NJ Transit posts “Scorecard’ survey results online

Customers rated their overall satisfaction with the service as “acceptable” or “satisfactory,” with a score of 5.2. Approximately 67 percent said they would recommend NJ Transit to a friend or relative, and 63 percent choose to use NJ Transit, even though they have a personal vehicle available.
Bus| March 9, 2011

NJ Transit unveils ‘Scorecard’ system, requests feedback

A system of metrics is currently in development to provide a baseline for measuring NJ Transit’s performance in the areas of customer service, safety and security, financial health and service accountability. Executive director James Weinstein asked for help from riders, by participating in the first customer survey in April.
Bus| February 24, 2011

NJ Transit to introduce performance initiative

Will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping the agency to make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.

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