Topic : on-time performance

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Edmonton city councilors call for transit app improvements

Management & Operations| February 23, 2016

The city launched its ETS Live to Go app in December 2014, and it was immediately panned by online reviews, with no major updates made since then.

Houston Metro implements callboxes to ensure on-time performance

Management & Operations| February 4, 2016

The 62 callboxes allow direct, real-time communication between driver and maintenance personnel, therefore streamlining the morning and afternoon “pullout.”

Accessibility| November 24, 2015

Fed judge orders MARTA to court over paratransit service

Ordered to appear over allegations it's violating a court order, which, among other stipulations, requires MARTA to strive for an on-time performance rate of 100%.

Rail| November 18, 2015

Keolis announces best MBTA October on-time performance since 2006

October and November are typically challenging months because of falling leaves which compact against the tracks creating “slippery rail” conditions, according to company officials.

Accessibility| November 16, 2015

MARTA to privatize paratransit operations, maintenance

MV Transportation will operate and maintain the Mobility fleet. The contract requires the company to keep its on-time performance rate at 90% percent or higher, while at the same time reducing the number of customer complaints and trip requests that are denied

Management & Operations| August 19, 2015

MBTA, Keolis announce service improvement plan

Areas of focus include on-time performance (OTP), staffing, operations, equipment maintenance, customer service, fare collection, and winter weather resiliency plans.

Rail| July 23, 2015

Chicago's Metra meets on-time goal for 4th straight month

For the first half of 2015, the systemwide on-time performance rate was 95.8%. Metra, which is also tracking the top causes for train delays, also reported that 735 of 17,433 trains were tardy by six minutes or more in June.

Security and Safety | June 9, 2015

NJ TRANSIT employees criticize safety team staffing

Rather than an analysis of statistics on quantifiable mishaps, such as accidents, fires or switch failures, a new report attempts to gauge NJ TRANSIT’s attitudes, policies and procedures through a combination of employee surveys and inspector observations in the field.

Management & Operations| May 12, 2015

Utah Transit on-time performance takes jump

The on-time bus rate just eight years ago was 62%, according to the report. TRAX light-rail trains on-time rate that was 92%, with FrontRunner commuter trains hitting 94.6%.

Accessibility| January 26, 2015

Md. MTA paratransit riders file suit

Users are routinely picked up and dropped off late for critical medical appointments by MTA's mobility/paratransit service, according to the lawsuit.

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