Topic : on-time performance

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Houston Metro implements callboxes to ensure on-time performance

Management & Operations| February 4, 2016

The 62 callboxes allow direct, real-time communication between driver and maintenance personnel, therefore streamlining the morning and afternoon “pullout.”

Fed judge orders MARTA to court over paratransit service

Accessibility| November 24, 2015

Ordered to appear over allegations it's violating a court order, which, among other stipulations, requires MARTA to strive for an on-time performance rate of 100%.

Rail| November 18, 2015

Keolis announces best MBTA October on-time performance since 2006

October and November are typically challenging months because of falling leaves which compact against the tracks creating “slippery rail” conditions, according to company officials.

Accessibility| November 16, 2015

MARTA to privatize paratransit operations, maintenance

MV Transportation will operate and maintain the Mobility fleet. The contract requires the company to keep its on-time performance rate at 90% percent or higher, while at the same time reducing the number of customer complaints and trip requests that are denied

Management & Operations| August 19, 2015

MBTA, Keolis announce service improvement plan

Areas of focus include on-time performance (OTP), staffing, operations, equipment maintenance, customer service, fare collection, and winter weather resiliency plans.

Rail| July 23, 2015

Chicago's Metra meets on-time goal for 4th straight month

For the first half of 2015, the systemwide on-time performance rate was 95.8%. Metra, which is also tracking the top causes for train delays, also reported that 735 of 17,433 trains were tardy by six minutes or more in June.

Security and Safety | June 9, 2015

NJ TRANSIT employees criticize safety team staffing

Rather than an analysis of statistics on quantifiable mishaps, such as accidents, fires or switch failures, a new report attempts to gauge NJ TRANSIT’s attitudes, policies and procedures through a combination of employee surveys and inspector observations in the field.

Management & Operations| May 12, 2015

Utah Transit on-time performance takes jump

The on-time bus rate just eight years ago was 62%, according to the report. TRAX light-rail trains on-time rate that was 92%, with FrontRunner commuter trains hitting 94.6%.

Accessibility| January 26, 2015

Md. MTA paratransit riders file suit

Users are routinely picked up and dropped off late for critical medical appointments by MTA's mobility/paratransit service, according to the lawsuit.

Bus| November 26, 2014

King County launching bus ticket vending pilot

About one-tenth of passengers at the stop now pay cash, but Metro officials hope people will buy the tickets instead of pushing money into a farebox. The machine is being loaned for free, but the county will pay $10,000 in maintenance and operating costs.

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