Topic : on-time performance

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MBTA, Keolis announce service improvement plan

Management & Operations| August 19, 2015

Areas of focus include on-time performance (OTP), staffing, operations, equipment maintenance, customer service, fare collection, and winter weather resiliency plans.

Chicago's Metra meets on-time goal for 4th straight month

Rail| July 23, 2015

For the first half of 2015, the systemwide on-time performance rate was 95.8%. Metra, which is also tracking the top causes for train delays, also reported that 735 of 17,433 trains were tardy by six minutes or more in June.

Security and Safety | June 9, 2015

NJ TRANSIT employees criticize safety team staffing

Rather than an analysis of statistics on quantifiable mishaps, such as accidents, fires or switch failures, a new report attempts to gauge NJ TRANSIT’s attitudes, policies and procedures through a combination of employee surveys and inspector observations in the field.

Management & Operations| May 12, 2015

Utah Transit on-time performance takes jump

The on-time bus rate just eight years ago was 62%, according to the report. TRAX light-rail trains on-time rate that was 92%, with FrontRunner commuter trains hitting 94.6%.

Accessibility| January 26, 2015

Md. MTA paratransit riders file suit

Users are routinely picked up and dropped off late for critical medical appointments by MTA's mobility/paratransit service, according to the lawsuit.

Bus| November 26, 2014

King County launching bus ticket vending pilot

About one-tenth of passengers at the stop now pay cash, but Metro officials hope people will buy the tickets instead of pushing money into a farebox. The machine is being loaned for free, but the county will pay $10,000 in maintenance and operating costs.
Government Issues| November 19, 2014

Amtrak calls for investigation of 2 freight operators

Agency says Norfolk Southern Railway and CSX Transportation are causing unacceptable delays for passengers traveling between Chicago and Washington, D.C., on the Capitol Limited service.
Rail| September 3, 2014

Amtrak calls for Canadian National investigation

In an Amended Complaint filed with the Surface Transportation Board, the agency is seeking the investigation for causing unacceptable train delays on the Illini/Saluki service that uses the CN line from Chicago to Carbondale, Ill.
Management & Operations| February 5, 2014

S.F. Muni improves light rail performance, cuts delays

On-time performance for light rail vehicles increased from 47% in May to 51% in January, with an 8% decline in total hours of delay from 452 in May to 414 in December.
Rail| January 22, 2014

SEPTA rider creates app proposing ‘better schedules’

Will Entriken, a software developer, was frustrated by late arrival times. The app provides what he says are more realistic arrival times than the agency’s published schedule.

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