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public transit agencies

The advent of Artificial Intelligence (AI) in the public transit industry marks a significant shift towards enhanced efficiency and customer satisfaction. This transformative technology is influencing every aspect of public transportation, from how riders experience their daily commute to how agencies and suppliers operate and innovate.

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Thinking Out of the Box to Build New Transit Models with John Andoh

Before his departure from Hele-On, Andoh joined METRO Executive Editor Alex Roman to discuss how he has rebuilt transit agencies over the course of his career, how reinvention and innovation have been the keys to success at his stops along the way, and the idea of zero fare public transit.

How Vendors Can Help Transit Improve Cybersecurity

The new study focuses on the role of vendors in cybersecurity and their relationships with the transit industry. Through detailed interviews and in-depth research, the team reported on several key findings.

2018 Top 100 Transit Bus Fleets Survey

As ridership is decreasing nationwide, many agencies are concentrating on developing a multimodal approach to better tie in first, last-mile options with bus services serving as the backbone.

Digital Engagement: The New Journey for Transit Agencies

A transit authority’s website, contact center tools and social media are all critical touch points for customers as they engage with transit agencies. At this stage in the relationship, the focus should be on informing and educating prospective customers so they have the incentive to provide their demographic information (e.g. email address, cell phone number, social media contact, etc.). 

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