When dealing with triggered, erratic, aggressive or emotionally unstable people, we often naturally choose the least effective method of de-escalation.
[Video] The Battle Public Transit Must Win: Stopping Burnout
Public transit authorities have some of the highest turnover and absenteeism rates of any U.S. industry. This video explores some of the costs facing transit and discuss how to recognize burnout and disengagement. For more solutions, visit www.redkiteproject.com. Research that helped inform video: https://medium.com/@Zstone/literature...