Topic : refunds

1 - 5 of 5

WMATA extends, improves 'Rush Hour Promise' to riders

Rail| December 18, 2018

The service guarantee has credited back approximately $1 million for more than 277,000 trips with delays greater than 15 minutes.

WMATA proposal would refund passengers for delayed trains, buses

Rail| January 10, 2018

According to GM Paul Wiedefeld, the program is an expression of the confidence the agency has in its ability to meet performance targets and provide reliable rush-hour service.

Rail| February 1, 2017

SEPTA ends late train fare refund program

According to a SEPTA official, the exemptions made the program more nuisance than a benefit, with SEPTA receiving hundreds of claims a month, of which half were rejected.

Management & Operations| March 13, 2015

MBTA refund plan includes free fares, discounted passes

Commuters who paid for passes this winter and either got no service or disruptive services during snowstorms had said they should be fully compensated, but Secretary of Transportation Stephanie Pollack said full reimbursement would have been too expensive.

Rail| December 19, 2014

Minn. Metro offering commuter rail refunds for delays

Officials said throughout January, commuters who register for the Northstar Service Guarantee program will get their fare refunded if any regularly-scheduled weekday trip arrives to the Big Lake or Target Field stations at least 11 minutes late.

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