Topic : service reliability

1 - 6 of 6

Understanding how customers feel about paratransit will help us fix it

| January 14, 2020

Virtually every transit agency has a few angry customers, and I used to be one. I depended on transit and when it failed, it was maddening.

New York MTA to unveil Bus Action Plan to improve service

Bus| April 23, 2018

This is the first of several action plans to be released by NYCT President Andy Byford to shape his overarching corporate plan due within his first 100 days on the job.

Management & Operations| November 28, 2017

NY MTA buses lost 100 million passenger trips since 2008, report says

The average New York City Transit bus travels 7.4 miles per hour along its local, SBS, and express routes — slowest among the seventeen largest bus companies in the nation, according to a city comptroller report.

Rail| November 16, 2017

Japanese rail line apologizes for train leaving early

In the statement, the company noted that it hadn't actually received any complaints regarding the incident.

October 25, 2016

How the media, transit agencies, and planners should be talking about BRT

...as a transportation planner who has worked on bus rapid transit-style systems in the greater Washington region, I’ve noticed a disconnect in the public’s expectations versus the reality of the systems they’re getting. It got me wondering: do people have an accurate picture of what BRT means or the benefits the systems provide? During public-planning sessions, I’ve heard a lot of feedback on BRT. The gist is, “That’s really nice that the bus is a different color and the station platform is fancy, but I just want it to be on time.”

Management & Operations| March 8, 2016

D.C. Metro chief presents agenda for 'critical change at all levels'

Some of those actions are already underway — including increased police patrols, installing new radio systems and cell phone cabling in tunnels, changes to rail car parts inventory, and the accelerated delivery of 7000-series trains.

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