Management & Operations

Amtrak upgrades Wi-Fi service

Posted on May 17, 2013

Amtrak upgraded its AmtrakConnect cellular-based Wi-Fi service to take advantage of 4G technologies that are improving performance and enhancing the passenger experience.

The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.

“We continue to place a strong focus on improving customer satisfaction, and this upgrade is delivering the improved speeds and connectivity required to maintain a competitive edge,” said Deborah Stone-Wulf, Amtrak chief, sales distribution and customer service.

Acela passengers have already been noticing a positive improvement in performance and have been commenting publicly through social media.
Stone-Wulf explained that AmtrakConnect continues to be provided at no additional cost, is available on trains that serve 75% of Amtrak passengers, and routinely supports between 30% and 50% of passengers on a given train.

While cellular upgrades to 4G are improving the service, the onboard demand for data continues to grow. To maximize the Wi-Fi experience for passengers, data-heavy activities that can slow everyone down, such as streaming video and music, and file downloads larger than 10MB, will continue to be restricted. This will ensure high-volume data users onboard the train are not able to degrade the Internet experience for others.

View comments or post a comment on this story. (0 Comments)

More News

NY MTA solar roof initiative to generate green energy, revenue

An RFP went public on Earth Day 2019, which proposes the solar development of seven MTA properties.

WMATA launches plan to cut energy use, boost cost savings

The five-year initiative is a commitment by the agency to invest $65 million from its capital budget by 2025.

National Express acquires Total Transit

The acquisition offers significant benefits to National Express, including a renewed presence in the Phoenix and Tucson markets.

Masabi launching mobile ticketing app in Pennsylvania

Westmoreland County Transit Authority passengers can pay for tickets using a credit or debit card, or via digital payment.

Keolis to operate RTC of Washoe County's bus services

The fixed-route bus network serves over seven million annual passengers, including over 20,000-weekday riders.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation