Management & Operations

TTC unveils 2015 'Customer Charter'

Posted on January 27, 2015

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The Toronto Transit Commission (TTC) unveiled its 2015 Customer Charter and 38 time-bound commitments that include improved service reliability, increased accessibility, cleaner stations and continued transparency in reporting and explaining delays.

The 2015 Customer Charter is the third released by the TTC and is designed to track promises and improvements that benefit customers, while holding TTC’s management to account if promises are not kept. The progress against these commitments is reported to the TTC board quarterly and posted on the agency’s website.

Some of the commitments on this year’s charter include making its PRESTO smart card payment system available on all streetcars; all-new accessible streetcars on three separate lines, which will also include conveniences like all door boarding and air-conditioning; installing the redesigned TTC system maps at all subway stations and transit shelters; and installing priority seats on 90% of its vehicles.

To view the full charter, click here.

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