Management & Operations

D.C. Metro hires firms to rebuild image

Posted on March 10, 2015

Dupont Circle Metro Station with trains - NCinDC via Flickr
Dupont Circle Metro Station with trains - NCinDC via Flickr

WASHINGTON, D.C. — Metro has hired two high-powered firms to help the transit agency rebuild its image in the wake of a fatal Jan. 12 smoke incident, The Washington Post reported.

The agency — which is still reeling from the incident, in which one person died and scores of passengers were hospitalized — also is dealing with the botched search for a new chief executive, the Post reported.

RELATED: D.C. Metro board members want to refocus search for system chief

The firms — O’Neill and Associates, whose roster includes the former managing director of the National Transportation Safety Board, and Hill + Knowlton Strategies, which has previously done work for the transit agency — will assist Metro “with the development of a reputation management communications plan,” interim General Manager Jack Requa said in a memo. For the full story, click here.

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