Management & Operations

L.A. Metro launches redesigned website, improved trip planner

Posted on February 1, 2017

Screenshot via Metro
Screenshot via Metro

After several months of testing and input from the public, the Los Angeles County Metropolitan Transportation Authority (Metro) has launched its redesigned and updated website. The site, metro.net, incorporated user feedback to improve the site design and functionality, making it easier for customers to access the information they want on the devices they use most.

“Our data shows approximately 75 percent of metro.net’s visitors are looking for information on how to ride our buses and trains,” said Metro Board Chair John Fasana. “They want access to maps, fare info, and Nextrip. For that reason, we’ve made sure that the focus is on a new Trip Planner.”

Metro’s Trip Planner has been rebuilt and now provides more transit options and service alerts as part of the itinerary. Both scheduled and real-time arrivals for Metro are included, as well as service data from the 24 municipal transit agencies in Los Angeles County that accept TAP cards.

More than 65% of customers access metro.net from a mobile device, so the website has been re-engineered to ensure trip planning requires fewer clicks while remaining readable on a small screen.

“Even after the launch of the new website, improvements will continue in the coming months,” Metro CEO Phillip A. Washington. “Metro will add more real-time data, as well as integrate Metro Bike Share and park-and-ride information into the Trip Planner.”

Metro will also release version 4.0 of the Go Metro app, which will be available through the Apple Store and Google Play.

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