Management & Operations

Public Transit GM Q&A: What has been the impact of new technology?

Posted on May 8, 2017

What was the last technology you’ve implemented and what was its impact on your agency?

Ruggles
Ruggles
Debbie Ruggles, Interim GM
Tulsa Transit
Tulsa, Okla.
Tulsa Transit recently implemented a Quality Assurance software that helps track bus operator customer service performance. Using a set of performance standards, the Quality Assurance Supervisor views video recordings of bus operators interacting with customers in revenue service. The software scores the bus operators and produces quarterly scorecards detailing strengths and areas of needed improvement.

Draggoo
Draggoo

Sandy Draggoo, CEO
Capital Area Transportation Authority
Lansing, Mich.
CATA implemented Trapeze’s Service Infractions software in February 2017 in an effort to better uphold our paratransit no-show policy. Service Infractions automates the collection of details regarding service abuses as well as investigations into no-show violations. Prior to implementation, these were time-intensive, manual processes that took up to five days to complete. Service Infractions allows us to complete these tasks within an hour, resulting in greater efficiencies and a marked reduction in paratransit no-shows.

Jablonski
Jablonski

Paul Jablonski, CEO
San Diego MTS
San Diego
MTS just launched mobile ticketing. Branded as Compass Cloud, the popularity has surpassed expectations with almost 11,000 accounts and over $100,000 of fares purchased in the first month. With more than 85% of MTS passengers carrying a mobile phone, Compass Cloud is responsive to customer demand. It also caters to the summer tourist and special events boom in San Diego. Mobile ticketing takes pressure off manual ticket sales and lines at ticket-vending machines.

Turner
Turner

Kim Turner, Transit Director
Torrance Transit System
Torrance, Calif.
In April of this year, we implemented our Automatic Vehicle Locator system that provides real-time bus arrival information on mobile devices via mobile applications and text messaging. The technology improves the customer experience by providing ADA-compliant displays and announcements. The system also aids us with data collection for scheduling/service planning, increases passenger-operator safety, promotes efficiency and decreases operational costs.

Capelle
Capelle

Ben Capelle, Deputy GM
Laketran
Painesville, Ohio
Laketran implemented real-time tools that allow dispatch, customer service and customers to track buses and plan trips in real time. Laketran’s real-time information is accessible online and via text message using a short code displayed at all 715 bus stop locations. LED real-time arrival displays were also installed at major transfer locations. Paratransit customers can receive automated phone calls when the bus is on the way to pick them up through the GPS and AVL systems that provide real-time information data feeds.

Roelfs
Roelfs

Doug Roelfs, GM
Greater Peoria Mass Transit District/CityLink
Peoria, Ill.
We recently completed the Google Maps project so that our customers can now use Google maps to plan their CityLink trips.  It has only been in effect a few months and to date we are getting favorable comments from our passengers on how easy it works and are glad that it is available. We plan on implementing AVL next year to take another step towards helping customers use the CityLink service.

Knueppel
Knueppel

Jeffrey Knueppel, GM
Southeastern Pennsylvania Transportation Authority
Philadelphia
SEPTA’s video program includes 22,000 cameras on its fleet of over 2,800 buses, trains and trolleys — plus another 2,100 cameras at train stations. The video program plans, collects, reviews, preserves, stores and produces data from mobile and fixed systems. It enhances safety and security on the system as a crime deterrent and invaluable investigative tool for police. It’s also a proven money saver by deterring fraudulent lawsuits — claims payouts have decreased by $17 million over the last five years. SEPTA expects to see more benefits moving forward, as all new revenue vehicles will be camera-equipped.

Varner
Varner

Jarod Varner, Executive Director/CEO
Rock Region Metro
North Little Rock, Ark.
Rock Region METRO recently implemented the METROTrack system providing customers with real-time, predictive arrival information through a smartphone application and other devices. The investment in such a sophisticated resource reinforced the value and appreciation we feel for customers while impressing upon non-riders that we are serious about improving the customer experience and earning their support. Our METROTrack system, free onboard Wi-Fi, and enhanced website have modernized our agency and increased civic pride central Arkansans feel for their transit system.

View comments or post a comment on this story. (0 Comments)

More News

Keolis names new CEO of U.S. bus operations

Aline Frantzen joins Keolis in the U.S. from Keolis’ flagship operation in the United Kingdom, where she served as managing director of the Manchester Metrolink system

Houston METRO calls for $3.5B transit bond vote

The METRONext plan includes 75 miles of METRORapid BRT service, 16 additional miles of light rail, and 290 miles of BOOST or optimized bus service along heavily traveled routes.

St. Louis Metro names new public safety leadership team

Stephen Berry, Kevin B. Scott, and Vernon L. Summer will be responsible for the ongoing development and implementation of the transit system’s comprehensive security program.

New report encourages cities to consider congestion pricing

This road-user charge system uses a flat or variable rate fee to charge vehicles that drive in a specified area or zone within a city.

Stronger finances leads SamTrans to reduce fares, offer free transfers

The changes will reduce costs to riders, help to modernize and simplify the system, and allow for innovative new practices.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation