Management & Operations

NY MTA to create customer-facing dashboard to document subway improvements

Posted on July 14, 2017

NEW YORK — amNewYork reports that the MTA is going to create a public-facing dashboard that will track what the agency is doing to address the soaring number of delays and infrastructure failures in its system.

The creation of the dashboard is part of a road map the MTA is developing to improve subways, which have experienced a 171% increase in delays in the past five years, from 27,495 in April 2012 to 74,668 in April of this year. Following an A train derailment at the end of June, Gov. Andrew Cuomo declared a “state of emergency” for the agency, ordering for the road map to be completed within 60 days and a review of the MTA’s five-year capital program within 30 days. For the full story, click here.

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