Management & Operations

Metra ends 'anonymous' purchases on Ventra mobile payment app

Posted on December 11, 2018

Creating a Ventra account allows users to take full advantage of the app’s features while at the same time protecting tickets if a customer’s phone is lost, stolen, damaged, or replaced.
Metra
Creating a Ventra account allows users to take full advantage of the app’s features while at the same time protecting tickets if a customer’s phone is lost, stolen, damaged, or replaced.Metra

An update to the Ventra App that was released for Android users, which will be released for Apple users within the next few days, will no longer allow customers to buy Metra mobile tickets without creating a Ventra account, an option used by less than 1% of app users.

Creating an account allows users to take full advantage of the app’s features while at the same time protecting tickets if a customer’s phone is lost, stolen, damaged, or replaced. While so-called anonymous purchases represent less than 1% of app purchases, they are the source of the majority of calls to Ventra’s helpline — and frequently their issues cannot be resolved without an account. That is why that option is being eliminated.

The update also addresses an issue that was causing the Android version of the app to crash.

Users who purchased tickets without an account will not lose those tickets under this update (unless they delete the app and reinstall it). However, under an update coming early next year, tickets purchased anonymously will not be transferable to the new version, and customers will need to use those tickets before updating the app.

With an account, users can store credit or debit cards, including pre-tax transit benefits debit cards, so they don’t have to enter the information every time they buy a mobile ticket. They can also split their payment between two cards — handy for those who use a pre-tax transit benefits debit card that does not fully cover the cost of a Monthly Pass. If a customer has a Ventra card, creating an account allows them to check the card’s balance, add value, add passes, and get account notifications.

If a phone is lost, stolen, damaged or replaced, Ventra and Metra can use the user’s account information to restore any tickets that were lost — something that is not possible for anonymous purchases.

View comments or post a comment on this story. (0 Comments)

More News

MARTA names chief customer experience officer, forms rider council

Rhonda Allen has worked closely with all departments across the authority, most recently coordinating plans for Super Bowl LIII.

WMATA unveils current and future HQ redevelopment plans

Proposed plan for the agency’s future office building at New Carrollton will be integrated into an urbanized town center.

Denver RTD board approves contract for interim GM Ballard

Board is seeking an executive search firm to oversee the national search for a permanent GM/CEO.

Chicago Transit contract enables SBEs to bid directly on projects

This is first time the agency will set aside opportunities for SBEs to work directly as prime contractors for engineering services.

San Diego's MTS continues bus, rail ridership gains

The last time MTS saw this level of ridership gains was in FY 2015, when the agency recorded back-to-back years of record ridership.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation