Motorcoach

Greyhound to offer self-service ticketing kiosks

Posted on March 31, 2011

Greyhound Lines selected NCR Corp. to provide a new self-service kiosk ticketing system that will allow passengers to buy tickets at the kiosk or pick up tickets that were purchased online.

NCR will also provide support services for the 150 kiosks comprising the order. The system will be deployed initially at major stations in the Northeast, and later expand throughout the U.S.

After a competitive pilot, Greyhound selected NCR, a leading global provider of self-service travel systems, for its quality, performance and comprehensive support services.

“Greyhound is committed to delivering superior amenities and convenience to our customers,” said Greyhound's President/CEO Dave Leach. “We are reinventing our brand from the ground up, and extending better service with the introduction of NCR self-service ticketing supports our vision of improving the overall travel experience.”

The NCR self-service system will help Greyhound reduce wait times and free up employees to spend more time with customers who have more complex travel needs.

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