Motorcoach

MCI launches 'Coach Critical' parts program

Posted on March 12, 2012

Motor Coach Industries (MCI) is launching the first-ever "Coach Critical" parts program, which guarantees that parts deemed most essential to coach uptime will be in stock and available to customers experiencing a coach-down situation. MCI guarantees that it will ship the Coach Critical part or a suitable substitute by the next business day, or it will credit 50% of the part price, up to $150, to the customer's account.

MCI's Coach Critical list starts with 1,000 parts and will include 1,500 by June 2012. The list, compiled with the input of operators of MCI coaches and in-house technical experts, includes both high- and low-volume parts, including those that are sometimes hard to come by. MCI has made an investment of $7 million in parts inventory for its new Coach Critical parts program.

MCI has also formed a Coach Down Committee, comprised of parts engineers and technical experts that meet by phone each morning to review any open coach-down customer situations.

Related to its Reliability Driven culture, MCI has enhanced its parts procurement process to make dealing with coach-down parts orders simpler, quicker and more systematic, with more accountability, visibility and urgency across the board.

The Coach Critical parts list can be obtained through an MCI customer service representative. The program is available to private-sector operators who order over the phone and agree to pay for expedited shipping for their emergency order; Web orders do not qualify.

For more information, click here.

 

View comments or post a comment on this story. (0 Comments)

More News

UMA taps United Bus Technology as tech partner for Busrates.com

The site has long stood alone in the industry as a non-broker lead generation tool for charter bus operators in North America.

FMCSA revises final rule for lease and interchange of commercial buses

The change is estimated to save over $8 million in regulatory costs, without reducing safety.

Q2 motorcoach sales down slightly, ABA Foundation report finds

The biggest drop in sales was in the 40 to 45 foot group, which went from 15 sold in the second quarter of 2018 to 4 sold in the second quarter of 2019.

Prevost celebrates 95th anniversary

Founded in Quebec in 1924 by cabinet and wooden bus builder, Eugene Prevost, the company is the oldest coach manufacturer in North America.

Parsons & Sons add 2019 MCI J4500 to its fleet

The company serves the most easterly province of Canada where tourists enjoy the regions scenic destinations, with the addition of the new motorcoach customers can travel comfortably and safely.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation