People with disabilities face challenges in many aspects of life. However, using public transit should not be one of them. INIT’s travel assistance app, ASSISTIVEtravel, is designed to provide digital help for people with visual, hearing or mobility impairments. The app has just successfully completed a vigorous pilot test and is now ready for use worldwide. In this whitepaper, readers will learn 1. The app’s specific features for those with visual, hearing or mobility impairments. 2. How the app works together with the agency’s operations control system on the back end. 3.The award-winning test project, MAVIS, and its impact on Singapore riders.
ASSISTIVEtravel assists users at all stages of their journey, allows impaired users to hear real-time boarding and alighting announcements, use a text-to-speech function, and even ask drivers whether wheelchair space is available before the bus arrives at the stop. The result is genuine inclusion by means of modern information technology.