Rail

Information Management Bolsters Transit Safety & Security

Posted on June 15, 2012 by Udi Segall

Page 3 of 3


Russian train operator Aeroexpress says its PSIM system has shortened incident response times, doubled the effectiveness of its security operators and reduced the number of customer complaints.
Russian train operator Aeroexpress says its PSIM system has shortened incident response times, doubled the effectiveness of its security operators and reduced the number of customer complaints.

Living up to the buzz
But, is PSIM living up to all the expectations and buzz it’s creating? One need look no further than Russian train operator Aeroexpress for an example of transit PSIM success.

Founded in 2005, Aeroexpress offers high-speed railway service within Moscow to the capitol’s three major airports — Vnukovo, Domodedovo and Sheremetyevo —and rail service to the Moscow satellite town of Lobnya. The rail operator transported more than 14 million passengers in 2011. Realizing that passengers have a variety of transportation options, Aeroexpress’s strategy is to deliver operational excellence in all areas — from safety and security to passenger service. The NICE Situator PSIM solution helps Aeroexpress do exactly that.

Using Situator, Aeroexpress can monitor all aspects of operations in real-time, whether related to safety, security or passenger service, and involving any location (trains, rail platforms and terminals). The PSIM solution integrates a large number of complex and diverse systems and sensors spread over many remote locations. This includes video surveillance, access control, fire detectors, telephone and radio.

Aeroexpress uses Situator to handle a vast number of events, and not all are related to security. Some situations arise as part of daily operations and have the potential to negatively impact passenger satisfaction. For example, through integration with NICE’s advanced crowd detection video analytics, Aeroexpress’s Situator system alerts and instructs operators to take action when there’s excessive congestion at exit turnstiles or when long queues form at ticket counters.

Aeroexpress says the PSIM system has shortened incident response times, doubled the effectiveness of its security operators and reduced the number of customer complaints.

Aeroexpress has also found Situator’s reporting capabilities extremely beneficial from the standpoint of identifying what it calls “pain-points.” Aeroexpress tracks the number, severity and specific types of incidents occurring at each location and uses Situator to watch how those stats are trending. The company also tracks and documents maintenance issues, regulatory compliance violations and any incidents that required assistance from external agencies. Tracking these “pain-points” helps Aeroexpress identify root causes of problems and continuously learn and improve as it strives for excellence in all areas of its operations.

Udi Segall is director, vertical marketing, for NICE Systems’ surveillance division. He can be reached at [email protected]

View comments or post a comment on this story. (0 Comments)

More News

FRA makes $244M available for rail funding

The FY19 NOFO will fund projects that increase rail transportation safety, efficiency, and reliability.

NJ TRANSIT program to promote TOD projects

By tying mixed use developments to the organization’s rail stations and bus lines via TOD, officials believe municipalities can enhance residents’ quality of life.

DCTA adding service after full PTC implementation

With the new train schedule, there will be improved A-train frequency all day.

Calif.'s Metrolink hits record ridership for FY2019

This milestone marks five years in a row of ridership increases on the Metrolink system

LIRR unveils first customer lactation pod at Penn Station

The first public lactation pod in the MTA system was installed this week near the start of National Breastfeeding Awareness Month.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation