Rail

Information Management Bolsters Transit Safety & Security

Posted on June 15, 2012 by Udi Segall

Page 3 of 3


Russian train operator Aeroexpress says its PSIM system has shortened incident response times, doubled the effectiveness of its security operators and reduced the number of customer complaints.
Russian train operator Aeroexpress says its PSIM system has shortened incident response times, doubled the effectiveness of its security operators and reduced the number of customer complaints.

Living up to the buzz

But, is PSIM living up to all the expectations and buzz it’s creating? One need look no further than Russian train operator Aeroexpress for an example of transit PSIM success.

Founded in 2005, Aeroexpress offers high-speed railway service within Moscow to the capitol’s three major airports — Vnukovo, Domodedovo and Sheremetyevo —and rail service to the Moscow satellite town of Lobnya. The rail operator transported more than 14 million passengers in 2011. Realizing that passengers have a variety of transportation options, Aeroexpress’s strategy is to deliver operational excellence in all areas — from safety and security to passenger service. The NICE Situator PSIM solution helps Aeroexpress do exactly that.

Using Situator, Aeroexpress can monitor all aspects of operations in real-time, whether related to safety, security or passenger service, and involving any location (trains, rail platforms and terminals). The PSIM solution integrates a large number of complex and diverse systems and sensors spread over many remote locations. This includes video surveillance, access control, fire detectors, telephone and radio.

Aeroexpress uses Situator to handle a vast number of events, and not all are related to security. Some situations arise as part of daily operations and have the potential to negatively impact passenger satisfaction. For example, through integration with NICE’s advanced crowd detection video analytics, Aeroexpress’s Situator system alerts and instructs operators to take action when there’s excessive congestion at exit turnstiles or when long queues form at ticket counters.

Aeroexpress says the PSIM system has shortened incident response times, doubled the effectiveness of its security operators and reduced the number of customer complaints.

Aeroexpress has also found Situator’s reporting capabilities extremely beneficial from the standpoint of identifying what it calls “pain-points.” Aeroexpress tracks the number, severity and specific types of incidents occurring at each location and uses Situator to watch how those stats are trending. The company also tracks and documents maintenance issues, regulatory compliance violations and any incidents that required assistance from external agencies. Tracking these “pain-points” helps Aeroexpress identify root causes of problems and continuously learn and improve as it strives for excellence in all areas of its operations.

Udi Segall is director, vertical marketing, for NICE Systems’ surveillance division. He can be reached at Udi.Segall@nice.com.

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