NYCT rider report cards released for M Line

Posted on December 29, 2008

The Metropolitan Transportation Authority’s New York CityTransit released grades for its M line subway service, with riders rating theline an overall grade of C, improving over last year's C-minus.

NYCT received 900 Rider Report Cards from riders rating the M service. Out of those responses, 848 returned via mail and another 52 responseswere received through the Internet.

"Reasonable wait times for trains" and"Station announcements that are informative" both received a C-minusthis year, up from D-plus last year. "Cleanliness of subway cars" wasgraded C-plus this year, up from C-minus in 2007, while "Lack of graffitiin subway cars" moved upward to a B-minus in 2008 from C last year. Overall,grades for the M line improved in 12 of the 22 areas riders were asked tograde, including the overall grade, while none declined.

M riders were also asked to prioritize the areas where they'dlike to see improvements. "Reasonable wait times for trains," and"Minimal delays during trips" held the same top two positions thisyear as they did in 2007. "Cleanliness of stations" jumped to thirdin 2008, up from fifth place in 2007.

Meanwhile, "Sense of security in stations" rankedfourth this year, up from seventh place in 2007 and "Adequate room onboard during rush hour" rose from sixth place in 2007 to round out 2008’stop five.


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