NJ Transit employees to take customer relations training

NEWARK, N.J. — Prompted by issues brought up by commuters on social media and shared with NJ TRANSIT, some rail employees who deal with commuters will find themselves back in the classroom for a two-day customer relations training course, reported NJ Advance Media.

Principles to be covered in the program, which will launch in early 2015, include employees understanding their role, communicating clearly, non-verbal communication, effective listening, conflict resolution and how to deal with difficult customers. For the full story, click here.