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Designing for the transit user experience: Enhancing safety and security at stations

Designing for the transit user experience: Enhancing safety and security at stations

By paying attention to how it feels to arrive at, pass through, and use a transit facility, focused design strategies can complement traditional approaches by enhancing user perception of safety. While a station may be safe, according to statistics and incident reporting, ridership and patron satisfaction will still suffer if the station doesn’t feel safe.

October 11, 2017

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