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Officials are reportedly in talks with Twitter to figure out if there is a way they can still use the service to update riders. Twitter recently changed the ordering of its feed from chronological to most popular.
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Train #3817 left New York Penn Station with about 300 passengers at 6:35 a.m., heading to Trenton, when it hit the man, whose identity was not immediately known. NJ Transit trains ran up to 20 minutes late, with regular service restored by around 7:30 a.m., according to the agency’s Twitter feed.
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The quick arrest was the result of SEPTA’s Police Chief Thomas Nestel’s frequent use of Twitter. Chief Nestel, who said that Twitter has become part of the police forces arsenal, was able to get basic information to officers who intercepted the train and the suspect within eight minutes.
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Sacramento Republic FC and Sacramento Kings officials say the campaign on Facebook, Instagram and Twitter will give riders and non-riders a forum to post comments, questions, gripes, ideas, photos and videos — and a chance for RT to respond.
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Agencies that use Twitter to respond to users’ complaints or answer questions get more positive Twitter reaction and more civil discourse online, according to Lisa Schweitzer the author of a recent study analyzing tweets of public transit agencies. “It’s about the marketing potential of social media — a lot of public transit agencies are simply tweeting their problems to the world by blasting out late service announcements. That’s not a good use of Twitter,” she says. “Transit agencies can influence the tone of the discussion by interacting with patrons online,” Schweitzer explains. “It gives people something to respond to, and it reminds people that somebody is listening.”
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A recent study, “Planning and Social Media: A Case Study of Public Transit and the Stigma on Twitter,” which analyzed an estimated 64,000 tweets about public transit agencies, police departments, parks and airlines, found that Twitter has been less than favorable to public transportation systems.
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Users have not been kind to public transit, a recent USC study shows.The nation’s top agencies earn more ire on the social media site than airlines and evoke as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.
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Customers took to Twitter on Thursday morning amid the biggest storm to hit the region in five years to complain that Uber was charging 3.8 times its normal fare rates.
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Transit executives from Oceanside, Calif. to Alexandria, Va. weigh in on the positive and negative impacts of social media.
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The private service uses chartered buses and is run by a start-up technology company called Bridj. The coaches feature comfortable seats and Wi-Fi and costs $6 per ride.
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