Paratransit providers face two key challenges as a result of the COVID-19 outbreak — they need to ensure the safety of passengers and reduce the anxiety they may feel in using the service, while retaining their experienced drivers to ensure they are available when normal operations resume.
Like the rest of the industry, the agency is dealing with the difficult day-to-day operation of services during the pandemic but is still looking forward to continue building a world-class transportation network.
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