Herzog Contracting Corp. was selected to design and construct a new Heavy Maintenance Facility at Amtrak’s Penn Coach Yard in Philadelphia.
The MTA recently abandoned the industry standard of a 30-minute on time window and adopted the more customer friendly 20 minutes. Even with the smaller window, on-time performance consistently exceeded 90%.
Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30 supervisors at key subway stations, as well as on the bus and streetcar networks.
For the second consecutive quarter, the percentage of riders who say they have seen BART PD on their trip has also reached a record high.
We have long believed the industry should have an answer as to which community has focused on delivering the highest level of customer experience.
Customer feedback has been central to help the MTA focus on the right areas to improve the overall customer experience as it continues to welcome back riders to the transit system.
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