The BSB Program is the latest in a series of initiatives launched by the CTA to bring equity and inclusion to all aspects of its operations.
Spanning nearly 40 years and mandated by Congress, the DBE and ACDBE programs are intended to prevent discrimination, and remedy the continuing effects of past discrimination, against small businesses owned and controlled by disadvantaged individuals.
Under the contract, the company will upgrade and maintain the camera systems and host the back-office solution for violations processing, customer service, and court support.
The robust amount of contracting is a result of changes to the allowable size of assignments to the firms, with the maximum rising to $1 million from $400,000.
The project will improve the system’s state of good repair and capacity requirements, as well as secure customer satisfaction for the next 30 years and beyond.
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