With a focus on measuring and making improvements on the fly, the Richmond, Va.-based operation has built one of the most reliable and well-run operations in the industry.
James River's 38-passenger coaches are equipped with Cummins ISL 9L engines driving through Allison B500 transmissions, and have REI Elite Entertainment Systems with 15-inch video monitors, as well as 110-volt and USB outlets.
Expanding into other forms of transportation services, such as shuttle, scheduled or corporate work, helps create new revenue streams and builds a more balanced business overall.
In November 2013, METRO Magazine spoke to Stephen Story about James River’s top-notch driver training and safety programs.
Many operators are breaking away from typical 80-hour classroom/ behind-the-wheel-type training programs and are providing additional training to increase safety; improve vehicle efficiency; or better prepare drivers to perform in unique, area-specific driving conditions.
Will install seat belts on all of its motorcoaches by Spring 2013; add a driving simulator; conduct extensive background checks covering national and local databases and pre-employment personality testing to ensure compatibility with corporate values; and add a customer service training department.
Received the “The President’s Award” from Trax Insurance Co., which evaluates operators on their accident rates, training/safety program, maintenance system, garage safety and management training. This is the fourth year in a row that the company has won the award.
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