The agency earned APTA's award in the midsize category, with an annual ridership between four million and 20 million.
The award was announced by APTA and recognizes COTA for demonstrating excellence in providing mobility options for the Central Ohio region.
Customers in Westerville can use COTA//Plus to travel in the 16-square-mile defined zone or use the service to connect to COTA Lines 102 and CMAX.
The process was through a partnership with COTA and United Safety Survivability Corp.
The three-month pilot will provide transit access for customers who are experiencing lost fixed-route service in parts of Northeast Columbus, Westerville, Gahanna, and New Albany.
The approximately $170 million budget includes an 8.9% increase in operational expenses over the amount reflected in the 2019 adjusted budget.
The changing face of public transportation’s role in communities is having an impact on transit boards when they are searching for a new leader.
To utilize the service, customers create an account on COTA.com or directly in the Connector App, and load money electronically.
President/CEO Joanna Pinkerton discusses the agency's biggest challenges as well as how it plans to evolve to better fit riders' needs.
A transit system redesign, and fleet-wide Wi-Fi access for riders were among the achievements considered by APTA.
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