After almost five years as CEO, Desmond is stepping away from his role and returning to the U.S. where he will be seeking new career challenges.
Over the next few weeks, customers will see new signage at transit stations, on vehicles, and online, designed to remind passengers of improved sanitization and cleaning procedures put in place to further enhance their safety.
Staff have worked with municipalities to ensure the identified opportunities have considered local businesses and, are in many cases, win-wins for both transit and local retail areas.
Will also be looking at developing a wayfinding technology pilot that will help customers better navigate the system using data sent directly to a phone or tablet.
The agency was awarded the 2019 Outstanding Public Transportation System Achievement Award by APTA for the category representing the largest transportation systems.