When dealing with triggered, erratic, aggressive or emotionally unstable people, we often naturally choose the least effective method of de-escalation.
The Hidden Factor in Bus Accidents when Human Error is the Cause
It happens every day. A pedestrian sees a bus barreling down the road but is convinced he can make his way to the other side without harm. Most of the time he’s right, and the only harm done is to the driver’s skyrocketing blood pressure.