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TTC plan puts ‘customer at center of all it does’

The Toronto Transit Commission developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.

Metrolinx President/CEO to step down

Bruce McCuaig's accomplishments include completing tunneling work for the $5.3-billionEglinton Crosstown LRT, implementing Presto on the TTC, launching the Union Pearson Express, and expanding the Georgetown rail corridor to vastly increase GO Transit service.

TTC says bus, streetcar safety improvements saving lives

According to a report on the agency’s Safe Service Action Plan, from the start of 2015 to the end of 2016 there were six deadly crashes involving buses or streetcars. In the four years before that, there were 21 fatal collisions.