The change improves customer experience, avoids expensive equipment replacements, and aligns with how people pay fares on other buses in the system.
Transdev is now responsible for the operations and maintenance of The Rapid’s paratransit fleet.
Deborah Prato will bring over 30 years of public sector experience to the role, including 10 years of executive team experience in public transportation.
During the webinar, which is now available on demand, Morgan Lyons discussed how to plan for a crisis, as well as how look ahead once the nation can get through the pandemic, before being joined by the transit CEOs.
The webinar, taking place April 7 at 11 a.m. Pacific/2 p.m. Eastern, features Morgan Lyons of Lyons Creative, The Rapid's Andrew Johnson, and the Port Authority of Allegheny County's Katherine Kelleman.
This will be the company’s first-ever deployment fully dedicated to overhauling a city’s paratransit services.
Construction began on the Laker Line BRT line on April 1, and service is slated to begin in August 2020.
The buses will support Grand Rapids’ second new BRT line, with funding provided by the FTA and the Michigan DOT.
Johnson currently serves as the chief operating officer at the Champaign-Urbana Mass Transit District in Illinois.
She has held positions in the public and private transportation, aviation and hospitality industries for nearly two decades.
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