A recent study, “Planning and Social Media: A Case Study of Public Transit and the Stigma on Twitter,” which analyzed an estimated 64,000 tweets about public transit agencies, police departments, parks and airlines, found that Twitter has been less than favorable to public transportation systems.
The Angels and Villains of Public Transit, According to Twitter
Users have not been kind to public transit, a recent USC study shows.The nation’s top agencies earn more ire on the social media site than airlines and evoke as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.