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best practices

BusCon 2018 Call for Papers Deadline 3/16

Topics can be related to delivering superior customer service, employee training & retention, solving operational challenges and ideas for cost-cutting, technology and data best practice, revenue generation, and business-building.

8 Open Source Benefits Every Agency Should Know

Lower cost is one of the chief reasons agencies should consider open source, which unlike proprietary licensed software, is a base platform that any agency can use free of charge and adapt to meet its specific needs.

[Video] The Battle Public Transit Must Win: Stopping Burnout

Public transit authorities have some of the highest turnover and absenteeism rates of any U.S. industry. This video explores some of the costs facing transit and discuss how to recognize burnout and disengagement. For more solutions, visit www.redkiteproject.com. Research that helped inform video: https://medium.com/@Zstone/literature...

The Challenge of Reporting Near-Miss Bus Operation Incidents

Nobody questions the value of reviewing vehicle “near-miss” incidents; however, there are plenty of skeptics out there harboring doubts that bus operators will actually report themselves committing unsafe acts. Often, when the subject of self-reporting is being discussed, it is greeted by swells of suppressed laughter by those familiar with human nature.

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