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Whack-a-mole is a lousy crisis strategy

The response to the ongoing coronavirus outbreak seems a bit whack-a-mole. It’s hard to see the strategy through the chaos because all you’re doing is reacting.

The Challenge of Reporting Near-Miss Bus Operation Incidents

Nobody questions the value of reviewing vehicle “near-miss” incidents; however, there are plenty of skeptics out there harboring doubts that bus operators will actually report themselves committing unsafe acts. Often, when the subject of self-reporting is being discussed, it is greeted by swells of suppressed laughter by those familiar with human nature.

4 Things Every Transit Leader Should Know About Their Front Line

Lao Tzu, the famous tactician and the author of "The Art of War," wrote “To lead people, walk beside them.” As leaders, we sometimes forget to step outside of our own job duties to understand the unique needs and perspective of our workforce. With the many vital roles we play each day to keep our companies running, we may think our time is too scarce to walk beside our most entry level workers. It's a belief that has resulted in many organizations’ lowered morale and catastrophic financial losses.