Metro Magazine

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customer feedback

Changes Impacting TTC Customer Satisfaction, Safety

Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30 supervisors at key subway stations, as well as on the bus and streetcar networks.

Young Londoners to Help Shape TfL's Network

The young representatives will work with all 30 TfL Youth Panel members to review papers in advance of the meetings and formulate questions and suggestions they wish to put to TfL leaders and panel members.

[Video] A Phoenix Dial-a-Ride customer talks about her experience

Guadalupe Steele has been utilizing Dial-a-Ride for 13 years. She is disabled and cannot drive but is still active in her community. Steele is a business owner, an employee at Phoenix City Hall, and volunteers for her local community group. Here she discusses her experience on the City of Phoenix's Dial-a-Ride service. Video via the City of Phoenix. 

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