Understanding and improving the passenger experience.
[Video] A Phoenix Dial-a-Ride customer talks about her experience
Guadalupe Steele has been utilizing Dial-a-Ride for 13 years. She is disabled and cannot drive but is still active in her community. Steele is a business owner, an employee at Phoenix City Hall, and volunteers for her local community group. Here she discusses her experience on the City of Phoenix's Dial-a-Ride service. Video via the City of Phoenix.